Phase 2: Intake

If the conflict is work-related, the mediator will talk to the parties individually (caucus) to identify the nature of the conflict. 

If the conflict is interpersonal (family/neighbours/friends etc) the intake will be together (plenary) unless parties prefer an initial one-on-one conversation first. The mediator will determine whether the nature of the conflict is suitable for mediation, whether parties have expressed the intention to engage in a productive mediation and whether the parties and mediator have confidence in each other.

Phase 3: Assessment

Phase 4: Negotiations

Phase 5: Solution