Phase 2: Intake
If the conflict is work-related, the mediator will talk to the parties individually (caucus) to identify the nature of the conflict.
If the conflict is interpersonal (family/neighbours/friends etc) the intake will be together (plenary) unless parties prefer an initial one-on-one conversation first. The mediator will determine whether the nature of the conflict is suitable for mediation, whether parties have expressed the intention to engage in a productive mediation and whether the parties and mediator have confidence in each other.
van Lennep Mediation 